Refund Policy

At Nexasoft Technologies Pvt Ltd, we strive to ensure that our customers are satisfied with the digital services we provide. However, due to the nature of digital products and services, our refund policy is designed to be fair and transparent. Please read the following terms carefully:

1. Eligibility for Refunds

Refunds may be requested for the following reasons:

Service not delivered: If we fail to provide the service as promised or there is a technical issue preventing the delivery of the service.
Unsatisfactory service quality: If the service fails to meet the quality standards outlined in the product description or agreement.

2. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

Change of mind: If you simply no longer wish to use the service.
Downloadable content: Once any digital product (e.g., software, templates, eBooks) has been downloaded or accessed, refunds will not be provided.
Subscription renewals: If you have subscribed to a recurring service, refunds will not be provided for any charges made after the initial subscription period.
Customized services: Services that have been tailored specifically for you (such as custom designs or consulting services) are non-refundable after the work has started.

3. Requesting a Refund

To request a refund, please follow these steps:

Contact us at +919429424199 within 3 Days of receiving the service.
Provide details of the service you purchased and explain the reason for your refund request.
Include any relevant documentation or screenshots that help support your case.

4. Refund Processing Time

Once your refund request has been approved, it will typically take 7 business days for the refund to be processed. The refund will be issued to the original payment method used.

5. Partial Refunds

In some cases, partial refunds may be offered, depending on the nature of the issue and the extent to which the service was used.

6. Exceptions

We may make exceptions to our refund policy in certain circumstances, such as:

If the service is defective or materially different from what was described.
If a user has experienced significant technical issues that have prevented them from using the service.