Rebuilt digital loan approvals platform for fast retail lending
End-to-end automated underwriting, KYC validation and instant disbursals.
- Client
- Mid-size NBFC
- Non-Banking Financial Company
- Location
- Mumbai & Ahmedabad
- Timeline
- 14 weeks from discovery workshop to branch rollout
- Headline result
- 62%
- Faster loan processing & approval times
Overview
A fast-growing retail lending NBFC struggled with multi-day turnaround times due to fragmented legacy underwriting systems, manual document verification, and spreadsheet credit checks. Nexasoft engineered a unified, compliant digital loan management platform that automated 71% of standard loan applications and slashed decision time from 36 hours to under 4 hours.
The challenge
- Average decision turnaround was 36-48 hours across 24 retail branches.
- Manual credit assessment spreadsheets caused high human error and operational bottlenecks.
- Fragmented third-party APIs for CIBIL, Aadhaar KYC, and bank statement analysis created high failure rates.
- Inability to scale during festive retail demand spikes.
What we built
- Engineered a resilient event-driven underwriting engine in Go and React with rule-based credit scoring.
- Integrated instant Aadhaar e-KYC, PAN verification, and automated bank statement parsing via Account Aggregator.
- Implemented a real-time risk dashboard with role-based branch and underwriter queues.
- Built automated audit trails compliant with RBI digital lending guidelines.
Results
- Reduction in average loan decisioning time (from 36h to 4.2h)
- 62%
- Standard retail loans auto-approved without manual intervention
- 71%
- Disbursed through the platform in the first 9 months
- ₹850Cr+
- Compliance exceptions during regulatory RBI review
- 0
Architecture
- React 19 single-page application with micro-frontend underwriting console.
- Event-driven Go microservices orchestrated via Apache Kafka.
- PostgreSQL with row-level encryption and strict role-based access control.
- AWS multi-AZ infrastructure with automated failover and 99.99% SLA.
“Nexasoft didn't just write code; their engineers understood RBI compliance and credit risk mechanics from day one. Our underwriting throughput doubled without increasing headcount.”
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